Booking Policy

We understand that unforeseen circumstances can arise, and we want to be accommodating. However, to ensure fair process, by booking through bdiyawellness website or social media platforms, you agree to abide by the following policies:

1. Refund Policy: Unfortunately, we do not offer any refunds.
2. No-show Policy: Failure to attend the scheduled appointment / events without prior notification will be charged the full service / event fee.
3. Cancellation Policy:
   • To cancel or reschedule your appointment, please provide us with at least 48 hours’ notice and we will accommodate you at the next suitable date.
   • Cancellations outside the above-mentioned period will incur full charges.
   • In the event of a genuine emergency, please contact us as soon as possible to discuss your situation. We will do our best to accommodate your needs.
   • We reserve the right to waive cancellation fees at our discretion in exceptional circumstances.

Social inclusion policy

We promote equal opportunity and access to all, regardless of their background or personal circumstances.

Privacy Policy

Your privacy is important to us, and we respect your privacy regarding any information we may collect from you across bdiyawellness website or social media platforms. This privacy policy outlines how we collect, use, and store personal data.

Data Collection

We collect the following types of data:

• Personal details: Name, email address, phone number, and other contact information.
• Session details: Information about sound healing sessions, including dates, times, and types of sessions.
• Order details: Information about products ordered, including dates, quantities and items.
• Payment information: Payment details, such as credit card information or bank account details.

Data Use

We use collected data to:

1. Provide sound healing services: To deliver sound healing sessions and communicate with clients.
2. Manage bookings: To schedule and manage sound healing sessions.
3. Improve services: To gather feedback and improve our sound healing services and products.
4. Postal services: To post products to the given address.

Data Storage

We store personal data:

1. Securely: Using secure servers to protect data.
2. Confidentially: Only authorized personnel have access to personal data.

Data Sharing

We share personal data with:

1. Service providers and business partners who assist us in providing our services.
2. Legal and regulatory authorities, where required by law or regulation.
3. Other parties with your consent.
4. For payment processing, with payment processors to facilitate transactions.

Client Rights

Clients have the right to:

1. Access: Request access to their personal data.
2. Correction: Request correction of inaccurate personal data.
3. Deletion: Request deletion of personal data.

Security Measures

We take reasonable steps to protect the security of your personal information and prevent unauthorized access, use, or disclosure.

Updates

We may update this privacy policy to reflect changes in our business or applicable laws.

External Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

Contact

If you have questions or concerns about our privacy policy, please contact us at bdiyawellness@outlook.com

Complaints

If you have any concerns about your privacy, please contact us using the details provided above. We take privacy complaints seriously and will respond promptly to acknowledge receipt and address your concerns.